Privacy Policy
Last Updated: February 1, 2025
Turner Bridge Financial LLC, doing business as Truckers Family First (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services (collectively, the “Services”). It also describes your rights and choices regarding your information.
This Policy applies to personal information we collect through the lead forms on our Site, through any communications you have with us, as well as through any offline interactions (if any) related to our Services. It does not apply to third-party websites or services that we do not control, including the independent insurance agents or carriers who may receive your information from us (those parties will have their own privacy practices).
By using our Services or submitting your information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with our practices, please do not use the Services or provide us with your personal information.
Where required by law, we will seek your explicit consent to process personal information. If you have any questions or concerns about this Privacy Policy, please contact us using the information at the end of this Policy.
1. Information We Collect
We collect personal information through:
Direct Submission: e.g., when you fill out a lead form or speak with us.
Automatic Collection: e.g., browser and device data.
Third-Party Tools: e.g., analytics and ad performance platforms.
Types of personal information include:
Contact info: Name, phone, email, postal address
Identification: Date of birth
Occupation: For example, confirming trucker status
Insurance Interests: Budget, beneficiary name
Technical data: IP address, browser, pages visited, form submissions
We do not ask for health info, Social Security numbers, or financial account numbers. Do not submit those.
2. How We Use Your Information
We use your data to:
Connect you with independent licensed insurance agents
Respond to your inquiry via phone, SMS, or email
Improve and maintain our Site and Services
Conduct analytics and advertising (e.g., via Facebook Pixel)
Comply with legal obligations
Support internal reporting, audits, and system security
Facilitate business transitions (such as mergers or acquisitions)
3. How We Share Your Information
We may share your personal information with:
Independent Insurance Agents: To deliver the quotes or insurance information you requested. These agents are not our employees.
Service Providers: CRM software, email/SMS providers, analytics platforms, etc.
Business Partners: Such as marketing or referral partners. We do not sell your info to unrelated third parties for unrelated marketing.
Legal Authorities: If required by law, court order, or to enforce our Terms.
Successor Entities: In the event of a company sale, merger, or reorganization.
We do not sell your data to data brokers or telemarketing lists. The only form of "sale" (under laws like CCPA) occurs when we connect your inquiry to a licensed agent who pays us for that lead.
4. Cookies and Tracking Technologies
We use:
Essential Cookies: For security and basic functionality
Analytics Cookies: For user behavior and site improvement
Advertising Pixels: e.g., Facebook Pixel for retargeting and campaign tracking
You may control cookies via your browser. Most ad networks, including Facebook and Google, offer opt-out settings to manage personalization.
5. Data Security
We use reasonable technical and organizational safeguards including:
HTTPS encryption
Access controls for employees
Secure storage via CRM platforms
However, no internet-based service is 100% secure. You use the Site and submit your data at your own risk.
6. Your Choices and Rights
You may:
Unsubscribe from emails via the unsubscribe link
Opt out of text messages by replying “STOP”
Request deletion or access to your personal info
Opt out of “sale” of data, such as our transfer to agents
To exercise your rights, contact us at [email protected].
We will not discriminate against you for exercising your rights. However, deletion or opt-out may affect our ability to fulfill your request (e.g., connecting you with an agent).
7. Data Retention
We retain your personal information:
As long as necessary to fulfill your request
For legal, regulatory, or business record-keeping purposes
In backups and archives as required
We securely delete or anonymize data when no longer needed.
8. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect data from anyone under 13. If you believe a minor has submitted personal information, please contact us so we can delete it.
9. Third-Party Sites
We are not responsible for the privacy practices of:
Insurance agents who receive your information
Insurance carriers or third-party service providers
Social media platforms where you interact with our content
Always review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy. When we do, we will update the “Last Updated” date and notify you if required by law. Continued use of our Services constitutes your acceptance of any changes.
11. Contact Us
Truckers Family First – Privacy Team
Turner Bridge Financial LLC
1211 Old Okeechobee Rd, West Palm Beach, FL 33401
Email: [email protected]
Phone: (267) 214-8677
Thank you for trusting us with your information. We take your privacy seriously and are committed to treating your data with respect.